Frequently Asked Questions – FAQs • Tokes' Take on Style

Frequently Asked Questions - FAQs

What are your customer service hours?

You can email us any time at [email protected].

Can I cancel or modify my order?

We know you want your order fast. Who wouldn’t, right? To ensure that you receive your items as soon as possible, we start processing an order as soon as it’s received. This means that we are unable to modify your order including:
- Canceling the order or specific item(s) in the order
- Changing your billing or shipping address
- Changing the payment method
- Adding or removing an item(s)
- Updating the size or color of an item(s)
- Price adjustments
- Retroactively applying a discount or promotional code

What is your return policy/process?

If for any reason you are not happy with your online purchase, full-price item(s) may be returned within 30 days of the original order date for a refund to the original form of payment. Items must be in their original condition (unworn, unwashed, unaltered) with the tags still attached.
Once your order arrives back at our fulfillment center, please allow up to 2 weeks for your return to be processed. You will receive an email confirmation once your return is complete. Please see our Returns Policy for additional information.

I received a delivery notification email but I do not have my package. What should I do?

Some carriers mark packages as “delivered” before they are actually dropped off. We recommend waiting 24-48 hours to confirm if your package has arrived, and also check with any family members or neighbors who may have received the package on your behalf.

If you are still unable to locate your order, please reach out to us at [email protected] within 10 days of the delivery date, and our team will be happy to assist with next steps.

Please note that TTOS Belts is not responsible for stolen or lost packages if the carrier determines that the order was delivered correctly.

I would like to exchange my item. What do I do?

If you need to exchange your purchased belt for a different one, send us an email at [email protected] and send your item to: TTOS Belts, 5926 Alton Ct, Eldersburg, MD 21784

I placed my order. When will it ship?

You will receive a shipping confirmation and tracking number for your order via email.
Please allow up to 3 business days for processing your order before it ships.
Shipping time is valid for business days only. Business days refer to official working days – weekends and holidays excluded!

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Shipping time is valid for business days only.\u00a0Business days refer to official working days – weekends and holidays excluded!<\/span><\/li><\/ul>

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You will receive a shipping confirmation and tracking number for your order via email.<\/span><\/li><\/ul>"}},{"@type":"Question","name":"What payment methods do you accept?","acceptedAnswer":{"@type":"Answer","text":"
- We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Apple Pay, Amazon Pay, Google Pay, PayPal and Shop Pay.<\/span><\/li><\/ul>"}},{"@type":"Question","name":"My credit card was declined. What should I do?","acceptedAnswer":{"@type":"Answer","text":"
  - Most commonly, credit cards are declined due to incorrect billing information being provided. Please ensure that the billing address is entered accurately and completely. If the problem persists, we advise reaching out to your banking institution or card issuer.<\/span>
    
    We also offer other payment options such as PayPal.<\/span><\/li><\/ul>"}},{"@type":"Question","name":"In what U.S. states do you charge sales tax?","acceptedAnswer":{"@type":"Answer","text":"
    In states where TTOS Belts has an obligation to collect sales tax, you will see that applied to your online order based on the shipping address provided.<\/span><\/li><\/ul>"}},{"@type":"Question","name":"My package was returned to TTOS Belts. What do I do?","acceptedAnswer":{"@type":"Answer","text":"
    In some instances, orders are returned to us due to an invalid or incomplete shipping address, or multiple unsuccessful delivery attempts by the carrier. When your order is received back at our fulfillment center, we will process a refund back to the original form of payment, and you will receive a confirmation email once this is complete.\u00a0<\/span>
    
    Orders that have been marked by the carrier as “return to sender” cannot be routed back to to the original shipping address.\u00a0<\/span><\/li><\/ul>"}}]}

You will receive a shipping confirmation and tracking number for your order via email.<\/span><\/li>

Please allow up to\u00a03 business days for processing your\u00a0order before it\u00a0ships.\u00a0<\/span><\/li>

Shipping time is valid for business days only.\u00a0Business days refer to official working days – weekends and holidays excluded!<\/span><\/li><\/ul>

<\/span><\/p>"}},{"@type":"Question","name":"How do I track my order?","acceptedAnswer":{"@type":"Answer","text":"

You will receive a shipping confirmation and tracking number for your order via email.<\/span><\/li><\/ul>"}},{"@type":"Question","name":"What payment methods do you accept?","acceptedAnswer":{"@type":"Answer","text":"
- We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Apple Pay, Amazon Pay, Google Pay, PayPal and Shop Pay.<\/span><\/li><\/ul>"}},{"@type":"Question","name":"My credit card was declined. What should I do?","acceptedAnswer":{"@type":"Answer","text":"
  - Most commonly, credit cards are declined due to incorrect billing information being provided. Please ensure that the billing address is entered accurately and completely. If the problem persists, we advise reaching out to your banking institution or card issuer.<\/span>
    
    We also offer other payment options such as PayPal.<\/span><\/li><\/ul>"}},{"@type":"Question","name":"In what U.S. states do you charge sales tax?","acceptedAnswer":{"@type":"Answer","text":"
    In states where TTOS Belts has an obligation to collect sales tax, you will see that applied to your online order based on the shipping address provided.<\/span><\/li><\/ul>"}},{"@type":"Question","name":"My package was returned to TTOS Belts. What do I do?","acceptedAnswer":{"@type":"Answer","text":"
    In some instances, orders are returned to us due to an invalid or incomplete shipping address, or multiple unsuccessful delivery attempts by the carrier. When your order is received back at our fulfillment center, we will process a refund back to the original form of payment, and you will receive a confirmation email once this is complete.\u00a0<\/span>
    
    Orders that have been marked by the carrier as “return to sender” cannot be routed back to to the original shipping address.\u00a0<\/span><\/li><\/ul>"}}]}